Customer Satisfaction Survey

1. From how long are you using our product / service?

• Less than 6 months
• More than 6 months and less than 1 year
• 1 - 3 years
• Over 3 years

2. How often do you use our product / service?

• Every day
• 2 - 3 times a week
• Once per week
• 2 - 3 times a month
• Once per month
• Others

3. How frequently do you purchase from us?

• Every 2 - 3 weeks
• Every month
• Every 2 - 3 months
• Every 4 - 6 months
• Once or twice a year
• Others

4. Overall how satisfied were you with our products / services?

• Very Satisfied
• Somewhat Satisfied
• Neither Satisfied nor Dissatisfied
• Somewhat Dissatisfied
• Very Dissatisfied

5. How satisfied are you with the following characteristics of our products /services?

6. Thinking of your most recent experience with our product / service, how much do you Agree with the following statements?

7. How responsive is our company?

• Extremely responsive
• Very responsive
• Moderately responsive
• Slightly responsive
• Not at all responsive

8. Thinking of the similar products / services offered by other companies, how would you Compare our products / services?

• Much better
• Somewhat better
• About the same
• Somewhat worse
• Much worse
• Don't know

9. Compared to our competitors, how is our pricing?

• Much more reasonable
• Somewhat more reasonable
• Slightly more reasonable
• About as reasonable
• Slightly less reasonable
• Somewhat less reasonable
• Much less reasonable

10. Would you purchase our product / service again?

• Definitely
• Probably
• Not sure
• Probably not
• Slightly less reasonable
• Definitely not

11. Any suggestions / comments for improving our products / services, so that we can serve you better?

12. Personal Particulars:

• 
  Name:
• 
  Email Address:
• 
  Company Name:
• 
  Gender: Male Female
• 
  Employment Status:
•