Customer Satisfaction Survey

1. From how long are you using our product / service?

  • Less than 6 months
  • More than 6 months and less than 1 year
  • 1 - 3 years
  • Over 3 years

2. How often do you use our product / service?

  • Every day
  • 2 - 3 times a week
  • Once per week
  • 2 - 3 times a month
  • Once per month
  • Others

3. How frequently do you purchase from us?

  • Every 2 - 3 weeks
  • Every month
  • Every 2 - 3 months
  • Every 4 - 6 months
  • Once or twice a year
  • Others

4. Overall how satisfied were you with our products / services?

  • Very Satisfied
  • Somewhat Satisfied
  • Neither Satisfied nor Dissatisfied
  • Somewhat Dissatisfied
  • Very Dissatisfied

5. How satisfied are you with the following characteristics of our products /services?

Very SatisfiedSomewhat SatisfiedNeither Satisfied nor DissatisfiedSomewhat DissatisfiedVery Dissatisfied
Purchase experience
Installation / First Use Experience
Usage Experience
After Purchase Service
Repeat Purchase

6. Thinking of your most recent experience with our product / service, how much do you Agree with the following statements?

Very SatisfiedSomewhat SatisfiedNeither Satisfied nor DissatisfiedSomewhat DissatisfiedVery Dissatisfied
Product was worth the purchase price
Product does what it claims
Product does what I need
Product is easy to use
Product is competitively priced

7. How responsive is our company?

  • Extremely responsive
  • Very responsive
  • Moderately responsive
  • Slightly responsive
  • Not at all responsive

8. Thinking of the similar products / services offered by other companies, how would you Compare our products / services?

  • Much better
  • Somewhat better
  • About the same
  • Somewhat worse
  • Much worse
  • Don't know

9. Compared to our competitors, how is our pricing?

  • Much more reasonable
  • Somewhat more reasonable
  • Slightly more reasonable
  • About as reasonable
  • Slightly less reasonable
  • Somewhat less reasonable
  • Much less reasonable

10. Would you purchase our product / service again?

  • Definitely
  • Probably
  • Not sure
  • Probably not
  • Slightly less reasonable
  • Definitely not

11. Any suggestions / comments for improving our products / services, so that we can serve you better?

12. Personal Particulars:

  • Name:

  • Email Address:

  • Company Name:

  • Gender: Male Female

  • Employment Status:

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